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General Returns Policy
The following general returns policy is applicable to all items sold on www.eaglerainbow.com. All items with the logo on the product detail page are Fulfilled by Eagle Rainbow (FBER). All non-FBER items are seller fulfilled.
1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
ü Was delivered in a physically damaged condition
ü Has missing parts or accessories
ü Is different from what was ordered
ü Is no longer needed (not all items may be eligible)
ü Products marked as "non-returnable" on the product detail page cannot be returned.
1. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
2. Only Fulfilled by Eagle Rainbow (FBER) items may be eligible for replacement
3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Eagle Rainbow shall not be liable in any manner for any misuse or usage of such information."
4. Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered).
Which items are eligible for a Free Replacement?
Fulfilled by Eagle Rainbow items, Prime eligible items and few Seller Fulfilled items are eligible for free replacements. If the item you ordered arrived in a damaged/defective condition or was different from what was ordered, it will be eligible for a free replacement, provided the exact item is available with the same seller.
Note: If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned product will be issued.
What are the conditions for Free Replacement?
In order to be eligible for a free replacement, an item must be within the return window and in stock with same seller (exact same item). The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
ü Damaged item received
ü Item is missing parts or accessories
ü Item received is different from what was ordered
ü Defective item/does not work properly
ü A free replacement cannot be created for an item which was returned and replaced once earlier.
ü If the item is missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.
ü If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
ü If your item is a fulfilled by a seller and is not eligible for a free replacement, please "Contact Seller" from "Your Orders" to request a refund.
Usually in about 2-3 weeks. Most refunds are fully refunded in 4-7 working days after we receive and process your return.
How to return your purchased product from Eagle Rainbow.com
Customer has to return the purchased product from Eagle Rainbow.com through certified Courier Services (Eagle Rainbow will not be picked from the buyer directly)